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Reviews of Australia Post

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  Taha baghaee Added January 21, 2024

  ★ ☆ ☆ ☆ ☆
  Aweful Aweful customer services.. especially the Asian old lady with black hair and Aweful attitude she was upset thatvi changed my mind from applying to slow passport instead of the quick one.
  She started murmuring as if I am by her law should only make one decision Aweful she should be ashme of such an attitude and lack of ability to collaborate
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  Kevin Li Added January 19, 2024

  ★ ☆ ☆ ☆ ☆
  Awful customer service. I can't believe it. Arrived at the shop about half an hour before close time and the staff has already started refusing to do their jobs and trying to turn their customer around. Only one lady's working at the counter with a horrible attitude, didn't even look at me when talk to me. And when I mentioned I need to do VOI form, she answered me with a very impatient and uncomfortable tone, "what is VOI? I don't know what is that". Actually I already saw she had a pretty heated arguement with the customer before me. I guess that's probably how she carries out her customer service. Absolutely a shame.
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  - Added January 18, 2024

  ★ ☆ ☆ ☆ ☆
  I went in to provide further information on my passport application, and I was serviced by a middle-aged woman with short grey hair. There were just two other customers in the store when I arrived. As soon as I handed her my application, she started making objections (with an attitude) about the way I signed and said the passport office would NOT accept my signature (I signed it with a pen within the box and it had already been accepted by the passport office). I mentioned that the passport office had made no mention of my signature and presented her the email I received from the passport office.
  
  Following that, I showed her the return postal address provided by the passport office in the email and kindly asked her to please return to the address in Melbourne. Then she said nothing and took all the paperwork to the room behind the counter, with the return address I had written on a piece of paper.
  
  However, I discovered that she did not send them to the stated return address in Melbourne, but rather to a different city, and as a result, my application has been delayed. Based on the other remarks in the reviews, it appears that they need additional training on how to serve a customer properly and professionally with manner.
  STAY AWAY everyone !!
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  Janet’s Journey Added December 25, 2023

  ★ ★ ★ ☆ ☆
  Upstairs in the City Cross Arcade, accessible from Gawler Place or from inside the food court.
  Offers passport services at this location. Ample PO Boxes available. Staff helpful on every visit, just don’t go during peak lunch hour.
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  Daniel Burke Added June 02, 2018

  ★ ☆ ☆ ☆ ☆
  Even by the very low standards of Australia Post, this branch is very unhelpful.

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Australia Post provides reliable and affordable postal, retail, financial and travel services.